Return requests
Contact us promptly if there is a problem with your order. Eligibility depends on the product condition, packaging and reason for return.
Opened sleep products
For health and hygiene reasons, opened mattresses and pillows may not be eligible for return unless defective or damaged.
Damaged or incorrect items
Inspect your order at pickup or delivery. Report visible damage or an incorrect item as soon as possible and include photos when available.
Refunds
Approved refunds are returned to the original payment method. Bank processing times may vary.